General

Help Process
The best (fastest) process to fix your issue: Self-help: A. Troubleshoot the issue yourself. If it's a login issue, reset you password, for e...
Wed, 24 Mar, 2021 at 12:38 PM
Google Authenticator Setup (iPhone/Android)
    Hello All! With the exciting changes, Google Authorization "keys" need to be changed to ensure secure access. Below are ...
Mon, 2 Aug, 2021 at 10:58 AM
Clearing Your Browser Cache
Chrome (iPhone): Tap on the three vertical dots in the upper right corner. Tap on Settings Tap on Privacy and Security Tap on Clear Browsing Da...
Wed, 24 Mar, 2021 at 1:34 PM
When using the FileMaker client on Macintosh computers, PDF documents display as a black or grey box
To resolve, delete these files, then restart FileMaker Pro: [Hard Disk] -> Library -> Internet Plug-Ins -> AdobePDFViewer.plugin [Hard Disk] -...
Tue, 31 Dec, 2019 at 12:32 PM
"Account not found"?
If you see this error message while trying to log in in big red letters, "...account not found...", don't fret. Your account is not lost. ...
Wed, 11 Sep, 2019 at 12:29 PM
Do I have To Use Two-factor Authentication?
The short answer: "Yes". Under the Business Associate Agreement (BAA) signed during on-boarding, clinicians are obligated to secure Pr...
Mon, 1 Feb, 2021 at 12:20 PM
Who To Contact For Questions and Support
Here is a quick list of people and resources to contact with various requests. Administration Team: Questions with scheduling, process and logistics. E...
Wed, 22 Sep, 2021 at 10:33 PM
How do I upload images into system?
After logging in to your home page, go to: “Assessment Sections” “Media” Enter the name of the file (e.g. “Front Door”) “Choose File” “Upload...
Fri, 6 Sep, 2019 at 6:32 PM
I'm a single sign-on user and the bookmark I created for your site doesn't work
If you're a user that is automatically logged in when you visit our site, you're a single sign-on user. Creating a bookmark after you've visi...
Wed, 22 Sep, 2021 at 10:34 PM
Clear FileMaker Cache Files
If FileMaker exhibits strange behavior, such as missing fields or <no access> displayed, these steps may resolve the issue. MacOS Go to Finder ...
Wed, 22 Sep, 2021 at 10:33 PM