The best (fastest) process to fix your issue:
Self-help:
A. Troubleshoot the issue yourself. If it's a login issue, reset you password, for example. See our login issue article here for more details: https://dmecg.freshdesk.com/support/solutions/articles/44001162647-login-issues
B. Check out our knowledge base to see if we have the answer to your tech support issue. https://dme-cg.com/support.